Returns Policy

Returns Policy – Pure Beauty Panda

At Pure Beauty Panda, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns process. Please review our returns policy below:

  1. Returns Eligibility

We accept returns for most items within 30 days of the delivery date. To be eligible for a return, your item must meet the following criteria:

  • Be in its original condition: unused, unopened, and in its original packaging.
  • Be in a resellable condition (e.g., no damage, tampering, or wear).
  • Be a product that is not on the list of non-returnable items (please see exceptions below).
  1. Non-Returnable Items

The following items are not eligible for return:

  • Opened or used cosmetics or skincare products (for hygiene and safety reasons).
  • Gift cards, sale items, or personalized products.
  • Items purchased as final sale.
  1. Return Process

To initiate a return, please follow these steps:

  1. Contact us: Reach out to our customer service team at srtmorar@gmail.com with your order number and the item(s) you wish to return.
  2. Approval: Our team will review your request and provide you with return instructions, including a return authorization number (RA#) and the return address.
  3. Pack and Ship: Carefully package the item(s) and include the RA# on the return package. Please ensure the product is securely wrapped to prevent damage during transit.
  4. Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service to ensure the safe return of the product.
  1. Refunds and Processing
  • Once we receive your return, we will inspect the product to confirm it meets our return criteria.
  • If your return is approved, we will issue a refund to your original payment method within 5-7 business days. Please note that it may take additional time for your bank or payment provider to process the refund.
  • Original shipping charges are non-refundable, except in the case of damaged or incorrect items.
  1. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact our customer service team within 7 days of receiving your order. We will provide a full refund or exchange and cover the return shipping costs.

  1. Exchanges

Currently, we do not offer direct exchanges. If you would like a different product, please return the original item for a refund and place a new order for the desired item.

  1. Contact Us

If you have any questions or need assistance with your return, please feel free to contact us:

Pure Beauty Panda
 Email: srtmorar@gmail.com
 Customer Service Hours: 9am to 5pm NZDT

Thank you for shopping with Pure Beauty Panda! We’re here to ensure you have a beautiful shopping experience. 💖

This Returns Policy is subject to change. Please check back regularly for updates.